Services and Solutions

In today’s rapidly changing business environment and sluggish economy, doing more with less is no longer optional. It is a matter of survival. Today’s economic conditions mandate that each and every IT dollar spent is contributing to the business objectives of the corporate enterprise. You need to know where that dollar is being spent. You need to know why that dollar is being spent. Is that dollar going to make you money or save you money? Remember, you will be held accountable for that dollar.

Service Portfolio Management (SPM) provides both pre and post-deployment visibility into the IT solution portfolio through:

• Enterprise-wide awareness of the current and prospective solutions provided by IT
• True management and optimization of the services provided by the IT organization
• Full financial transparency and accountability of IT resources, both human and system

Whether it is balancing development resources against the business needs -- supply versus demand, looking at projected return on investment for various proposed IT projects, or understanding how many help desk tickets are being opened and closed on a daily basis, Service Portfolio Managment, leveraging the appropriate project portfolio and service management applications, provides the necessary information, oversight, and management to ensure that the IT organization is providing the best services and solutions possible to support the overall, corporate objectives of the enterprise.

The ISM Framework for IT Success^SM (a.k.a. "Fritz^SM") is first and only IT framework that identifies and details the integrated IT governance and service management processes, including virtualization. Fritz represents a best practice combination of numerous industry-recognized frameworks, processes, and architectures, including ITIL® v3, COBIT®, CMMI®, and the Project Management Body of Knowledge (PMBOK®).

As an authorized HP and CA software reseller, ISM, where appropriate, can provide end-to-end business process consulting as well as software acquisition and implementation services. Our Service Portfolio Management framework and 17 years of solution definition and implementation experience will help you improve your IT strategy, performance, and alignment with the enterprise. Together we maximize the value IT brings to the enterprise by helping you more effectively manage the business of IT.

Our Service Portfolio Management services and solutions include:

• Assessment and Planning
• Process and Requirements
• Solution Evaluation and Technology Selection
• Solution Implementation and Deployment
• Education and Training
• Support