Overview

In today's competitive environment and sagging economy, it is more important than ever that IT organizations enable business growth and are aligned with the overall business goals set down by governing boards and the CEO. Additionally, corporate accountability and regulatory compliance laws, such as Sarbanes-Oxley, must be addressed. It is only through effective and efficient IT governance and service management -- known collectively as Service Portfolio Management -- that today's IT organization can demonstrate it's value to the overall enterprise and contribute substantially to the financial bottom line. However, when looking at a Service Portfolio Management initiative, determining which processes are most critical, where to start, and what systems and solutions will get you there the quickest can be a daunting task.

Unfortunately, until now, there has been no single IT framework that encompasses the entirety of Service Portfolio Management -- the development, delivery, management, and support of the IT solution portfolio in a traditional, physical and/or virtual infrastructure. ISM, leveraging over 17 years of experience helping organizations improve the business value of their IT organizations, has created a single, practical framework focused on creating a successful IT business within the business.

The ISM Framework for IT Success^SM (a.k.a. "Fritz^SM") represents a best practice combination of numerous industry-recognized frameworks, processes, and architectures, including ITIL® v3, COBIT®, CMMI®, and the Project Management Body of Knowledge (PMBOK®). Fritz is a comprehensive management planning framework, consisting of 26 business processes, that is ideal for assisting in the planning and management of an IT organization as if it were a standalone business. With appropriate elements of the business processes automated with project portfolio management and service management applications, the Framework for IT Success facilitates the visibilty, accountability, resource optimization, and service-oriented focus required of today's IT organization.

ISM's Service Portfolio Management services and solutions are designed to ensure that expectations for IT are met, performance is measured, resources are managed, and risks are mitigated.

Click here to go to the Service Portfolio Management services and solutions page.