Solution Implementation and Deployment

ISM provides a full range of services in the area of solution implementation and deployment. Through our partnerships with multiple vendors and other solution providers, we are able to provide a comprehensive suite of implementation and deployment services covering numerous systems and solutions.

Once a technology has been selected, we work closely with our clients to provide the necessary level of expertise and resources. Furthermore, Service Portfolio Management initiatives generally impact multiple functions and departments, so it is critical to ensure timely communications, effective coordination, and measurable project progress. ISM uses a combination of proven industry models and ISM’s own propriety business processes to achieve optimum results for this type of complex, integrated project.

Our senior implementation consultants are certified in both the HP and CA project and porfolio and service management software suites, including CA Clarity, CA Unicenter® Service Desk and Asset Management, HP Project and Portfolio Management Center (PPM), and HP Service Management Center and Asset Manager. We specialize in new solution deployments, integrating new and existing business technology applications, optimizing the performance of existing portfolio and service management solutions, and upgrading vendor applications to the latest release and solution capabilities.

Our services in the area of solution implementation and deployment include:

• Project Management
• Project initiation, tracking and reporting
• Project integration and coordination
• Issue resolution management
• Project communication to stakeholders
• Project funding and budget management
• Solution Design
• Requirements to technology mapping
• Functional design
• Technical design
• Interface design
• Solution Development
• Application development, configuration, and customization
• Systems integration
• Solution Testing
• Test case development
• Test case execution
• Solution Deployment
• System deployments
• Product upgrade

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